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5 Reasons Why Digital Transformation for Insurance Companies Is A Must in 2022

With heightened customer expectations, insurance companies have to step up and embrace digital transformation. Here are the 5 benefits of embracing digitalization.

Living in a world where everything is just a few clicks away forces businesses to embrace digital transformation. Not only to stay competitive, but also to cater to the needs of modern customers. 


This also goes for insurance companies. 


The insurance industry has been known to be quite conservative in terms of its processes. Clients are highly dependent on their insurance agents, have to do a lot of time-consuming paperwork, and the benefits that different insurance companies are offering are getting increasingly hard to distinguish. 


But now, with heightened customer expectations and with new competition, insurance companies have to step up and embrace the digital transformation. Here are 5 benefits that insurance companies can obtain by embracing digitization. 


Seamless coordination between multiple parties

Most of the time, due to the complexity of their processes and the number of parties involved, a claim process can take forever to get settled. However, when insurance companies go digital, coordination between parties can be simplified because everything can be accessed online. This eliminates the unnecessary back and forth between multiple parties that can cause delays in the process. 


Cutting costs & maximizing resources

Insurance companies can simplify and quicken their processes by embracing technology and automation. Automation allows insurance companies to minimize (or eliminate) paperwork, cut costs, and maximize their resources. 


Faster service

Automation, simpler processes, and seamless coordination between all parties involved lead to faster service. Whenever a client gets admitted to a network hospital, insurance companies can help them get discharged quicker with a digitalized, paperless system. 


Minimizing errors

Not only does digitalization make processes more efficient, but it also reduces the chance of delays, errors, and makes everything more transparent. Trust is crucial in the service industry, especially for insurance companies. 


Better customer experience

As a service company, providing an impeccable customer experience is crucial for client retention — and no one can deny that digitalization has led to a better customer experience.


Digitalizing processes can provide customers with a faster and more convenient experience. Ensuring that the clients are satisfied with the service provided is crucial in making sure that they renew their insurance policies with their respective insurance providers.


The Newest Digital Solution In The Insurance Industry: The Hospital Express Discharge Program

The Hospital Express Discharge Program is Global Excel Indonesia’s newest cutting-edge healthcare solution. With over 20 years of experience in the Indonesian healthcare industry, Global Excel has become the leading third-party administrator in Indonesia and around the world.


This innovative digital solution is specifically designed to accelerate a patient’s hospital discharge process by digitizing processes and paperwork for both the hospital and the insurance company.


With the Hospital Express Discharge Program, insurers can offer their clients a complete discharge within an hour. All administrative needs are handled by the Global Excel team and approvals can be completed through a mobile device.


Interested in our newest digital solution?


Download our program brochure and get in touch with our team now!